Frequently asked questions

View Step 2 here. On occasions where there are multiple areas that require assessment or the use of more assessment tools, we advise to utilise additional sessions to obtain more information to ensure the best assessment. This is also common in more complex cases.

We provide therapy notes, including the notes after each therapy session. Should a progress report be required for family or funding purposes, we can produce a progress summary. These type of progress summary reports will incur a report writing fee.

The therapy process is very different and varies with each individual depending on their goals and severity. It is advised that you discuss progress with your clinician from time to time as we value your time and investment.

The rebate amount for these sessions are approximately $58. This amount will be rebated after the full fee is paid.

At present, these claims require manual claiming by clients. As soon as fees are processed and a receipt is issued, you can use this for claiming purposes.

Yes. Home practice is a very important part of the therapy process and is a big factor that results in success or decline in therapy outcomes.

Yes, Carers and Therapy Assistants are welcome to attend sessions as we would love to empower them with the skills to assist your child and family.

Yes, we can attend team meetings to ensure collaboration to achieve best therapy success. These meetings are scheduled and reported as per other therapy sessions. These meetings can occur either in person or via Telehealth.

Yes, Speech Pathology services are funded by both NDIS and Medicare depending on your eligibility or package. Please refer to our Government Funding and Rebates page for more information.

Assessments and reviews are an essential part of identifying baselines and goals for the best intervention moving forward. This process involves pre-planning, possible utilisation of formal assessment tools, conducting the assessment session, analysis of the assessment (this can include the scoring of an assessment) and provision of a report and therapy plan. We take absolute care and work to our best throughout these steps, therefore we have an assessment fee that considers the time and resources for the entire assessment process.

Yes, we can potentially conduct sessions via Telehealth as a service delivery. Please do enquire with us regarding its suitability as a service delivery for your case.

Most Telehealth tasks can be challenging at times via phone, however it is suitable for some individuals particularly adults. This is due to some restrictions in the ability to interact and engage with screen functions during the session. We do recommend an iPad, tablet, laptop or desktop computer for Telehealth sessions. Meetings can certainly be accessed with a phone for Telehealth sessions.

Depending on the organisation we support, we always obtain consent pre screening to speak to both teachers and parents. Once we identify students who require further communication or information, we communicate with the parents following another check in with educators or teachers. This can be done via email or a scheduled phone call. Guidance and resources to assist can be discussed at this point. The reports for the entire cohort will be provided to the Kinder and/ or School after summarising results.

Yes, we would be very happy to advise or engage with you should any support services be required that we can provide. This can be discussed at any time post screening.

There are various Hanen Programs®. The It Takes Two to Talk® Hanen Program® is not specifically tailored to Autism Spectrum Disorders (ASD) however some elements could be suitable. This can be discussed at your enquiry. Please refer to this link for the various Hanen Programs®.

Yes, as the program is carefully structured and relies on all learning components as well as group members, it is important that you commit to the entire program including the individual feedback sessions. Families are also welcome to organise follow up sessions after completing the program.

The times above are examples of times that are recommended by Hanen for best participation and availability of parents. However, we do attempt to speak to potential participants to discuss times that could suit the group and Senior Speech Pathologist.

Hanen recommends at least one parent to attend all the sessions.

You would be welcomed into a group of parents doing the program which is facilitated by our Hanen Certified Senior Speech Pathologist. As per the program structure above, there will be a combination of group sessions and individual sessions. The individual sessions will be organised based on the availability of each family and Senior Speech Pathologist. These sessions will be more personalised and involve feedback on videos that you take of your child of your interactions throughout the program. There will also be resources and handouts provided to you for the entire program regarding the program. We also welcome families to connect with us after the training for any follow up required.

Yes, you are very welcome to discuss with us any specific topics or requirements for your team and/ or stakeholders.

Yes, we would love to speak to you and suggest topics that could be relevant including any that have been useful or successfully run within our team.

Yes, we would be happy to be contacted post training for you to be directed to any resources or advice as workable.